Shipping policy

Shipping Policy

We ship all CandleCraft Collective orders from our studio within the United States.

Processing Time

Orders are typically processed within 2–3 business days. You’ll receive a confirmation email when your order is placed, and another with tracking information once it’s on the way.

Please note that during peak seasons or promotions, processing times may be slightly longer — but we’ll always keep you informed.

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Shipping Methods & Rates

We offer shipping via USPS and UPS, with options calculated at checkout based on your location and preferred speed.

Delivery typically takes 2–5 business days after your order has shipped, depending on the destination and shipping method selected.

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Free Shipping

We offer free standard shipping on all U.S. orders over $75. 

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Order Tracking

Once your order ships, you'll receive an email with tracking details. If you don’t see it, be sure to check your spam folder or promotions tab.

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Address Accuracy

Please double-check your shipping address before placing your order. If you notice a mistake, email us right away at hello@CandleCraftCollective.com We cannot guarantee changes after an order has entered processing.

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Damaged or Lost Packages

If your order arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging.

If your package is lost in transit, let us know and we’ll do our best to assist. While we are not responsible for packages once they are marked as delivered by the carrier, we’ll help you file a claim or replace the item when possible.

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International Shipping

At this time, we only ship within the United States. We hope to expand internationally in the future.